✅ WiscoStumps – Privacy Policy & Terms of Service

Privacy Policy & Terms of Service
Last updated: December 2025

Welcome to Wisco Stumps (“Company,” “we,” “our,” “us”). This Privacy Policy and Terms of Service explains how we collect, use, and protect your information when you interact with our website, booking forms, SMS messaging, or other services.

By using our services, you agree to the terms below.

Your information is used only for service-related communication and will not be shared or sold.

By using our services, you agree to the terms below.

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1. Information We Collect

We may collect the following information:
• Name
• Phone number
• Email address
• Service address
• Photos submitted for quotes
• Any information you provide through forms, SMS, or phone communication

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2. How We Use Your Information

We use collected information to:
• Provide stump grinding services
• Send scheduling updates
• Confirm appointments
• Provide service quotes
• Improve customer experience
• Send billing or invoice information
• Communicate via SMS or email (service-related only)

We do NOT sell or share your personal information with third parties, except for tools required to provide services (e.g., scheduling software, payment processors).

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3. SMS Text Messaging Policy (A2P REQUIRED SECTION)

By submitting your phone number, you consent to receive automated SMS messages from Wisco Stumps for:
• Quote confirmations
• Appointment updates
• Service follow-ups
• Important notifications related to your project

Message frequency varies.
Message & data rates may apply.
You may opt out at any time by replying “STOP.”
You may request help by replying “HELP.”

We do not send promotional or marketing SMS messages without your express written consent.

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4. Opt-Out & Consumer Rights

You may:
• Reply STOP to stop receiving SMS
• Reply HELP for assistance
• Request deletion of your data
• Request a copy of your information

To make any request, email: [email protected]

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5. Cookies & Website Tracking

We use basic analytics tools (such as Google Analytics) to track:
• Website traffic
• Page visits
• Device type
• Referring sources

Cookies may be used to improve functionality.

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6. Security

We take reasonable steps to protect your information.
However, no system is 100% secure, and we cannot guarantee absolute protection.

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7. Service Terms & Conditions

By hiring Wisco Stumps, you agree to the following terms:

7.1 Estimates & Pricing

Quotes are based on the information provided. Final pricing may adjust if stump size, quantity, location, or ground conditions differ from what was initially submitted.

7.2 Customer Responsibilities

Customers agree to:
• Provide accurate location details
• Ensure pets/kids are kept away during service
• Mark or notify us of hidden hazards (utilities, rocks, irrigation, etc.)
• Provide access to the work area

7.3 Damage Disclaimer

Wisco Stumps is not responsible for:
• Underground damage to unmarked utilities
• Damage caused by hidden rocks or debris
• Yard ruts from heavy equipment
• Unseen hazards below surface level

We operate safely but cannot guarantee against hidden obstacles.

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8. Payments & Refunds

Payment is due upon service completion unless otherwise agreed.
We accept cash, card, or electronic transfer.

Refunds are issued only when services were not completed due to issues on our end.

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9. Scheduling & Cancellations

We strive to keep scheduled appointments, but delays may occur due to weather, equipment issues, or unexpected project conditions.

If you must cancel, please notify us at least 24 hours in advance.

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10. Changes to This Policy

We may update this Privacy Policy & Terms of Service periodically.
The latest version will always be available on our website.

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11. Contact Information

For any questions or concerns:

Wisco Stumps
Waukesha County, Wisconsin
Email: [email protected]
Phone: 262-844-3028